Privacy Policy
Last updated: May 2026 — Vuelve, Puerto Rico
Who We Are
Our website address is https://vuelveid.com. This service is operated by Vuelve, a business based in Cidra, Puerto Rico, United States.
For privacy concerns contact us at info@vuelveid.com. This Privacy Policy complies with applicable Puerto Rico and United States privacy laws.
What Data We Collect
By creating an account and registering a pet, you expressly, knowingly, and voluntarily consent to the following data being publicly visible to any person who scans your Smart Tag:
Important Notice: By registering your pet, you acknowledge and accept full responsibility for the decision to make this information publicly visible. You are solely responsible for deciding what information to include in your pet’s profile. Vuelve is not responsible for any consequences, damages, or claims arising from the public display of this voluntarily submitted information.
Private Data: Your email address will remain strictly private and will be used exclusively for account management and identity validation. It will never be displayed publicly, sold, rented, or shared with third parties for any commercial purpose.
How We Use Your Data
We use your data exclusively for the following purposes:
- Display your pet’s profile when the Smart Tag is scanned
- Send order confirmations and tag activation codes
- Manage your account and pet profiles
- Process payments through Stripe and ATH Movil
- Generate and print shipping labels through Pirateship
- Send service-related communications
We do not sell, rent, trade, or share your personal data with third parties for marketing, advertising, or any commercial purpose.
Data Retention
We retain your personal data for as long as your account remains active on our platform.
Permanent Deletion: When you delete your account, all personal information is removed from our active servers immediately and permanently. This action is irreversible and cannot be undone under any circumstance.
Modification of Data
You may modify your pet’s information at any time from your account dashboard. You are solely responsible for keeping your information accurate, current, and up to date. Vuelve is not liable for any outcome resulting from failure to maintain accurate information.
You can request an exported file of your personal data by contacting info@vuelveid.com. We will respond within 30 days.
Cookies
When you log in, we set cookies to save your login information and preferences. Login cookies last for two days.
If you select “Remember Me”, your login will persist for two weeks.
When you log out, all login cookies will be removed from your browser immediately.
Third Party Services
Stripe: We use Stripe to process credit and debit card payments. Your payment information is handled directly and securely by Stripe and is never stored on our servers. Vuelve is not responsible for Stripe’s data practices. Stripe’s privacy policy is available at stripe.com/privacy
ATH Movil: We accept ATH Movil as a payment method for customers in Puerto Rico. Transactions processed through ATH Movil are subject to their own terms and privacy policy. Vuelve is not responsible for ATH Movil’s data practices. Their privacy policy is available at athmovil.com
Pirateship: We use Pirateship to generate and print shipping labels for your orders. To fulfill your order, your name and shipping address are shared with Pirateship and USPS. Pirateship’s privacy policy is available at pirateship.com/privacy
Embedded Content: Pages on this site may include embedded content from other websites. These websites may independently collect data and use cookies subject to their own privacy policies. Vuelve is not responsible for the data practices of any third-party websites.
Your Rights
If you have an account on this site, you have the right to:
- Request a copy of all personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Update your information at any time from your dashboard
- Withdraw consent for public display of your data by deleting your account
To exercise any of these rights, contact us at info@vuelveid.com. We will respond within 30 days of receiving your request.
Data Security
Vuelve implements reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
Vuelve cannot guarantee absolute security and shall not be liable for any unauthorized access to your data that occurs despite our reasonable security measures.
Changes to This Policy
Vuelve reserves the right to update this Privacy Policy at any time without prior notice. Changes will be posted on this page with an updated date. Your continued use of the service after any changes constitutes your acceptance of the updated policy.